How to Nail Your Unique Selling Proposition (USP)
Kelly Brown • Feb 09, 2021

Set yourself apart to attract your favorite clients

Arguably, the unique selling proposition (or USP in fancy marketing jargon) is the most important aspect of your business. In a sea of professionals offering services, what makes you different from the rest? What makes you the best option for me?


I like to illustrate what USP is by having you imagine standing in the cereal isle at your grocery store. There are literally hundreds of brands screaming to get into your cart, your belly, and, ultimately, your wallet.

How do your decide which cereal will make it to the preverbal finish line? Well, here are some factors:

  • Value - we are looking for something to nourish our bodies well while not paying more than the value we expect to receive.
  • Packaging - is the look and feel of the brand packaging in line with our values and preferences?
  • Taste - of course we want to enjoy what we are spending our money (and calories :) ) on, right?!
  • Promotion - likely something has spurred our curiosity and has led us back to this decision stage. We have major FOMO (fear of missing out) on the latest, greatest, even healthiest offerings. We see campaigns through digital and traditional media inundating us with why we NEED this brand (of cereal), so we consider giving it a shot.


How can you establish yourself as a stand-out cereal?


GREAT question!


Your unique selling proposition is one statement that describes your brand in a way that sets you apart from the competition. It’s not you a tagline, website headline, or mission statement, it’s something you can hang your hat on in your business to utilize in each interaction and move it makes.


What IS THE RECIPE FOR A GREAT USP?

  1. Make it memorable and original. Be authentic and assert your expertise.
  2. Cater your USP to embodying the needs of your persona/avatar client
  3. Ensure that everything in your business leads back to your USP and use it in every piece of interaction that you can!


A good way to get going is to think about what the customer is looking for and how your service/product has a unique and different approach to solving their desired outcome. It may not be the end product itself, instead it may be the journey to get there, the special touches you place along the way... either way, in the end, it will be about the limbic response (or how the customer feels) about the transaction.


Here is an example of how I developed my USP at CANVANA

  1. Through a lengthy research process, I learned that, for a while, people were looking to courses or Google to solve marketing problems. I was all set to make my processes into courses when I recognized the course fatigue that was plaguing my potential clients. Instead, I started a community as a safe and quick place to get the exact answers that budding (and seasoned) business professionals were seeking at a fraction of the cost of hiring a full-on "done-for-you" marketing pro.

  2. I also saw that helping the client be prepared for a full-on "done-for-you" marketing pro, when needed, made clients feel like they are better prepared and feel that time (and $$$) are more effectively spent after spending some time in their own brands. I created workbooks that take my clients through the process as a package for a full marketing experience or singularly for specific facets of marketing.


I was inspired by the book Blue Ocean Strategy by W. Chan Kim and Renée Mauborgne (blueoceanstrategy.com) described as "the simultaneous pursuit of differentiation and low cost to open up a new market space and create new demand. It is about creating and capturing uncontested market space, thereby making the competition irrelevant. It is based on the view that market boundaries and industry structure are not a given and can be reconstructed by the actions and beliefs of industry players."


In other words, focus on the great things that make your product / service stand out from the rest without giving the feelings of competition.



HERE ARE A FEW  ideas TO really DIAL INTO YOUR USP:

  • Make a list of everything that unique to your brand; keep it simple
  • Help identify your stand-out features by researching what would usually be your competition's offerings (stik to the Blue Ocean in your thinking)
  • Identify the direct matches to your persona's wants / needs. Dig into the analytics and data that provide in-depth insight into the minds of consumers
  • Be authentic! Don't bolster the products or services that are still in the idea stage. Instead, ensure that the featured items are fully developed and ready to market.


Since you have (hopefully, but if not you can by visiting canvanastudio.com/freebie) identified your persona, it should be easy to align everything to your audience. It's ok that this USP is so established that it won't appeal to all audiences, you don't want to have to sort through all of the cold leads to fins thse precious warm leads.


Now, with a clear USP, it will help you in promotion your product / service as well as simplifying the options when it comes to choosing your company to do business with and trusting to carry through with your promises.



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By Kelly Brown 21 Jun, 2021
A little cliche, but doable!
By Kelly Brown 10 Feb, 2021
A GREAT TECH DECK CAN MAKE ALL OF THE DIFFERENCE IN YOUR SUCCESS!
By Kelly Brown 28 Jan, 2021
WHERE DO I START? The list goes on, and on, and, on, and on! Let's break it down and simplify this madness a little. WHAT DO YOU DO? At first blush, this seems innocent enough, but, are you able to articulate clearly your "why"? It sounds so simple, right? However, all too often we are talking in circles when we try to describe what we do and why we do it because the ideas are swirling and we are excited to release the product/service to the world. Let's see if my story helps. Opportunity struck! My new hubby saw the stress in my eyes on the daily. I loved my job, but struggled with the never-ending list of non marketing and design tasks that plagued my creative spirit. Pair that with missing out on enjoying my last couple of years before my nest was empty and the stress of choosing a position that wasn't honoring my purpose and I was miserable! So, I gave my notice and started dreaming of the business that was growing in my mind and my heart. I had been studying tourism marketing while I was in this position and it felt natural to continue on that path. Right out of the gate, contract were happening and I was HAPPY! Then, COVID. No one was traveling and funds that usually supported marketing efforts for communities were being redirected to helping local businesses stay open. Because of my love for economic development in communities, I was in full support of the funding practices. I decided to aid in the continued growth and pivot my business to helping struggling establishments to flourish and burgeoning businesses to succeed. Since April of 2020 this is where I have found the most joy of my career in coaching and creating for businesses of all shapes, sized, and stages of development. UNDERSTANDING YOUR PASSION Recognizing your passion makes it easy to know your ""why," it is explaining it that makes conversation surrounding your business difficult. Even as a marketing professional, I feel like I am constantly refining my story. However, the other day, my 17-year-old daughter was telling me that she was asked what I do. Her reply was simply: "My mom is a marketing coach and a graphic designer." AH HA! So simple, yet on the nose. I felt like I had to give a long-winded explanation that is basically my resume. Nope... simple is SO much better! SHOUT YOUR STORY Once we can clearly articulate what we do along with our why, telling others about our business feels so easy. Here are a few ideas about how to establish what you do and why: If you had to explain to a 10-year-old what you do, what would you say? EX "I help people tell the story of their business so that their customers know that they exist and how to find them. I love telling stories and creating art that helps to tell the story." Now, polish it for adults that understand the basics of your profession. EX "I coach business owners in how to tell their story through simple marketing. techniques. There are so many factors to consider and I understand how the rabbit hole that research and decision-making can take us down can paralyze people from creating a great plan for promoting their brand." While that explains a lot, it is A LOT! So, let's simplify again: "I make marketing smarter, not harder" Cue the fanfare, I've done it! ️🎉️🎈 THAT'S COOL, NOW WHAT? Now it is time to shout it from the roof tops! But, where? How? We'll dive into that next! But here is a hint: Establish a business name Create a logo that represents your business well. (*HINT: Make sure it is appealing to you, but more importantly, your audience!) Establish brand colors and fonts to create brand consistency Build your brand voiceBuild your graphic support system Well, and, of course, BOOK A DISCOVERY CALL with me and I will help you build something GREAT! Until next time, happy marketing!
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